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Last updated: 4 November 2026
Welcome to Cartridge Specialists.
By accessing our website or purchasing products from us, you agree to these Terms & Conditions, subject to your rights under applicable Australian law.
Please read them carefully before placing an order.
Our aim is simple: to provide quality printer supplies, competitive prices and friendly, reliable service.
Cartridge Specialists is an Australian-owned and operated online business specialising in ink cartridges, toner cartridges, drums and related printer supplies.
These Terms & Conditions apply to purchases made through our website.
We may update these terms from time to time. Changes will be published on our website and apply to orders placed after the updated terms take effect.
We make every reasonable effort to ensure product descriptions, specifications, photographs and printer compatibility information are accurate.
Manufacturers may occasionally change product packaging, appearance or specifications without notice.
Product images are provided for illustration purposes and may differ from the packaging supplied.
Customers are encouraged to check their printer model and cartridge requirements before ordering.
If you're unsure which cartridge you need, please contact our friendly team for assistance.
Nothing in this section limits your rights where products are incorrectly described, unsuitable for an agreed purpose or otherwise fail to meet consumer guarantees.
We supply genuine manufacturer cartridges and compatible aftermarket products.
Genuine cartridges are manufactured or authorised by the original equipment manufacturer.
Compatible cartridges are produced by third-party manufacturers and are designed for use with specified printers.
Compatible products are not represented as genuine products of the original printer manufacturer.
Manufacturer names, trademarks and printer model numbers may be used to identify product compatibility.
All prices are displayed in Australian Dollars (AUD).
Applicable GST and delivery charges will be identified during checkout.
We endeavour to maintain accurate pricing across our website.
If an obvious pricing or listing error occurs, we will contact you before fulfilling the affected order to discuss available options, including cancellation and a full refund.
Prices may change without notice, but changes will not be applied retrospectively to orders already accepted.
Orders are subject to acceptance and product availability.
An order confirmation email acknowledges receipt of your order but does not necessarily confirm immediate stock availability.
Occasionally, products may become unavailable or experience supplier delays.
If we cannot supply an ordered item, we will contact you to discuss alternatives, an agreed delay or a refund.
We will not substitute a different product without your agreement.
Payment must be made using an accepted payment method displayed at checkout unless alternative arrangements have been agreed upon.
Online payments are handled through the relevant payment service providers.
Orders will normally be processed once payment has been received or authorised.
Any applicable payment charges will be clearly disclosed before purchase and will comply with Australian law.
We offer straightforward delivery throughout Australia.
FLAT-RATE DELIVERY — JUST $8.50 PER ORDER!
Our standard delivery charge is $8.50, including deliveries to eligible PO Boxes.
Delivery times depend on product availability, delivery location and the carrier used.
We aim to dispatch orders promptly and will make reasonable efforts to communicate unexpected delays.
Orders containing multiple products may occasionally be delivered in separate consignments.
No additional standard delivery charge will apply simply because we dispatch your order separately.
For more information, please refer to our Shipping & Delivery page.
Customers should ensure their billing and delivery details are accurate when placing orders.
If you discover an error, please contact us as soon as possible.
We will make reasonable efforts to correct delivery information before dispatch.
Where incorrect information supplied by the customer results in additional freight or redelivery costs, reasonable charges may apply where permitted by law.
Nothing in this section excludes our responsibility for delivery problems where we are legally responsible.
If you wish to cancel an order, please contact us as soon as possible.
Where an order has not been dispatched, we will endeavour to accommodate your request.
Once an order has been dispatched, cancellation may not be possible, although a return may be considered in accordance with our Returns & Refunds Policy.
Your rights to cancel an order or obtain a remedy under Australian Consumer Law remain unaffected.
At Cartridge Specialists, customer satisfaction is important to us.
If you receive a faulty, damaged or incorrect product, please contact us for assistance.
We are not generally required to provide refunds or exchanges for change-of-mind purchases or products ordered incorrectly.
However, we understand mistakes happen and encourage customers to contact us to discuss available options.
All returns and refunds are handled in accordance with our Returns & Refunds Policy and Australian Consumer Law.
Our products come with guarantees that cannot be excluded under Australian Consumer Law.
Depending on the circumstances, customers may be entitled to a repair, replacement, refund or other remedy.
Manufacturer warranties are additional to your statutory consumer rights and do not replace them.
If you experience a problem with a product purchased from Cartridge Specialists, please contact us.
We will assess the issue and arrange an appropriate resolution where required.
We endeavour to keep our website accurate, secure and available.
However, occasional technical issues, interruptions or errors may occur.
We may undertake maintenance, update website content or correct inaccurate information when necessary.
Nothing in this section excludes any legal responsibility that cannot lawfully be excluded.
Unless otherwise stated, original website content, including text, graphics, logos, photographs and other materials, belongs to Cartridge Specialists or is used with permission.
Content must not be reproduced or used commercially without appropriate authorisation, except as permitted by law.
Manufacturer names, logos and trademarks remain the property of their respective owners.
We respect customer privacy and take reasonable steps to protect personal information.
Information collected through our website is handled in accordance with our Privacy Policy and applicable Australian privacy requirements.
Please refer to our Privacy Policy for more information.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights, remedies or guarantees that cannot legally be excluded under Australian Consumer Law.
To the extent permitted by law, Cartridge Specialists is not responsible for losses arising solely from circumstances outside our reasonable control.
Any limitation applies only where legally permitted and does not affect your statutory rights.
These Terms & Conditions are governed by the laws of Victoria, Australia, and applicable Commonwealth legislation.
Nothing in these terms restricts any rights or protections available to consumers under applicable Australian law.
If you have questions about our products, orders or Terms & Conditions, please contact our customer service team.
Visit our Contact Us page for current contact details.
We're always happy to help.
Cartridge Specialists
The Right Cartridge. Every Time.
