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At Cartridge Specialists, we want every customer to shop with confidence.
We understand how important it is to receive the correct printer supplies, and we're committed to providing quality products backed by friendly, reliable customer service.
If something isn't right with your order, we're here to help.
If you receive a product that is faulty, defective or does not meet the guarantees provided under Australian Consumer Law, please contact us.
Depending on the nature of the problem, you may be entitled to a repair, replacement or refund.
We'll work with you to assess the issue and arrange an appropriate solution.
If your order arrives damaged or you receive a product different from the one you ordered, please contact us as soon as possible.
To help us resolve the issue, please provide your order number, a description of the problem and photographs where appropriate.
We'll investigate and arrange a suitable resolution in accordance with your consumer rights.
We understand that choosing the correct printer cartridge can sometimes be confusing.
If you've accidentally ordered the wrong product, please contact us before returning it.
Although we are not generally required to accept change-of-mind returns, we'll be happy to discuss what options may be available.
This does not affect your rights under Australian Consumer Law.
Before returning a product, please contact our customer service team with your order details.
We'll provide instructions and the appropriate return address.
Please don't send products back without contacting us first, as this may delay processing.
We may request proof of purchase or additional information to help assess the issue.
Where a product fails to meet a consumer guarantee under Australian Consumer Law, reasonable return shipping costs will be reimbursed where required by law.
For returns not covered by consumer guarantees, any applicable return shipping costs will be discussed before proceeding.
Once a refund has been approved, we'll generally process it through the original payment method.
The time taken for funds to appear in your account may vary depending on your bank or payment provider.
Our products come with guarantees that cannot be excluded under Australian Consumer Law.
Nothing in this policy limits or excludes your statutory rights to a repair, replacement, refund or other remedy where required by law.
Have a question about a faulty cartridge, incorrect product or warranty claim?
Our friendly team is here to help.
Simply visit our Contact Us page and we'll assist you.
Cartridge Specialists
The Right Cartridge. Every Time.
