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Last updated: 4 November 2026
At Cartridge Specialists, we respect your privacy and are committed to protecting your personal information.
We understand the importance of keeping your information secure and being transparent about how it is collected, used, stored and disclosed.
This Privacy Policy explains how we handle personal information when you visit our website, place an order or communicate with us.
When you interact with Cartridge Specialists, we may collect information including:
Your name and business name
Billing and delivery addresses
Email address and telephone number
Order details and purchase history
Customer enquiries and correspondence
Payment and transaction information
Customer account information
Website usage information, including cookies and browsing activity
We collect information directly from you when you place an order, create an account, contact us or subscribe to marketing communications.
Certain information may also be collected automatically through our website and associated services.
We may use your personal information to:
Process and fulfil customer orders
Arrange delivery of purchased products
Communicate about orders and payments
Provide customer service and product assistance
Manage returns, refunds and warranty claims
Maintain customer accounts and purchase records
Improve our website, products and services
Send marketing communications where permitted
Prevent fraud and unauthorised transactions
Meet our legal and regulatory obligations
We use and disclose personal information for legitimate business purposes and as otherwise permitted or required by law.
Payments made through our website are handled by the payment services available at checkout.
Payment providers use their own systems to process and protect payment information.
Cartridge Specialists may receive transaction confirmations, payment references and other details needed to process purchases and refunds.
Sensitive payment information is handled in accordance with the security arrangements of the relevant payment provider.
We may disclose relevant personal information to trusted third parties where necessary to operate our business.
These may include:
Payment processing providers
Courier and freight companies
Product suppliers and fulfilment partners
Ecommerce and website hosting providers
Email marketing service providers
Analytics and advertising providers, where used
Professional advisers and regulatory authorities where required
We limit disclosures to information reasonably necessary for the relevant service or purpose.
We do not sell customer contact lists to third parties.
Cartridge Specialists may send newsletters, product updates, special offers and promotional communications where we have the appropriate consent or are otherwise permitted by Australian law.
You can unsubscribe from marketing communications at any time using the unsubscribe instructions provided in our emails.
You may also contact us to request removal from our marketing communications.
Unsubscribing will not prevent us from sending important transactional messages relating to your orders or customer account.
Our website may use cookies and similar technologies to help improve your shopping experience.
These technologies may be used to:
Remember shopping cart contents
Maintain customer login sessions
Understand website performance
Improve navigation and product searches
Measure advertising effectiveness
Provide relevant promotions
Some services may collect information about website activity in accordance with their own privacy policies.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored in secure business systems operated by our ecommerce, payment, marketing and other service providers.
We restrict access to personal information to authorised individuals who require it for legitimate business purposes.
While reasonable security measures are used, no online system can guarantee absolute security.
We retain information for as long as reasonably necessary for business or legal purposes and securely delete or de-identify information when it is no longer required, where appropriate.
Some of the third-party technology and service providers used by Cartridge Specialists may operate or process information outside Australia.
Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure it is handled appropriately and in accordance with applicable Australian privacy requirements.
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.
For any questions about this Privacy Policy, or to request access to or correction of your personal information, please contact:
Cartridge Specialists
Phone: 1300 664 711
Alternative Phone: (03) 9467 2002
Email: sales@cartridgespecialists.com.au
We may need to verify your identity before providing access to certain information.
We will respond within a reasonable period, subject to applicable legal requirements.
Please provide details of your concern so we can investigate and respond appropriately.
We aim to resolve privacy complaints fairly and within a reasonable timeframe.
If you are dissatisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner.
Website: www.oaic.gov.au
We may update this Privacy Policy from time to time to reflect changes in our business operations, technology or legal obligations.
Updated versions will be published on our website, together with the revised date.
We encourage customers to review this policy periodically.
For privacy enquiries, requests to access or correct personal information, or complaints about how your information has been handled, please contact:
The Right Cartridge. Every Time.
